Quick reference for travel agents
Resort Walkthrough: The Basics
Visiting a resort for your clients? Keep it simple. These 22 quick checks cover the things that matter most on a walkthrough — no spreadsheets, no jargon. When you want to look closer, the full audit tool goes much deeper.
Prefer to check things off as you walk?
The Resort Inspection Audit tool takes this further: all 101 points, ticked off section by section, with notes and photos — then a polished report or spreadsheet for your files.
Start your inspection1. Arrival & Check-In
4 checks- Is the welcome warm and quick?
- Does the lobby look clean and well cared for?
- Are signs easy to follow?
- Any red flags in the first ten minutes?
2. Rooms
5 checks- Is the bed comfortable?
- Is everything clean and working?
- Does the AC cool the room properly?
- Is the bathroom in good shape with good water pressure?
- Would you be happy staying here yourself?
3. Food & Drink
3 checks- Is breakfast fresh, with enough variety?
- Are the restaurants somewhere you'd happily eat every night?
- Is the bar a nice place to spend an evening?
4. Pools & Grounds
3 checks- Are the pools clean, with enough loungers to go around?
- Is the beach easy to reach and kept tidy?
- Are the gardens and walkways well maintained?
5. Service
3 checks- Do staff greet you warmly and recognize you?
- Are requests handled quickly?
- Would this team take good care of your clients?
6. The Extras That Sell
4 checks- Is the spa worth recommending?
- Is there a good kids club or family setup?
- Is Wi-Fi fast and free?
- Can they host weddings, groups or events?
Want the full deep-dive?
The basics are enough to spot a great property. When you're ready to inspect like a pro, the digital tool walks you through all 101 points — rooms, dining, spa, weddings, accessibility and more — with notes, photos and a printable report.
Open the audit tool