Free resource for travel agents
Hotel Site Inspection Checklist
Walking a property for your clients? This checklist covers the 101 points worth checking on an onsite resort inspection — from the arrival experience and guest rooms to dining, pools, spa, weddings and sustainability. Use it as-is, or capture it digitally with notes and photos in our free inspection tool.
Prefer to check things off as you walk?
The Resort Inspection Audit tool turns this checklist into an interactive walkthrough: tick items, add notes and photos per section, and export a polished report or spreadsheet for your files. Free for travel agents.
Start your inspection1. Arrival & First Impressions
7 points- Airport transfer / arrival experience
- Welcome drink or greeting ritual
- Check-in speed and warmth
- Lobby design and atmosphere
- Luggage handling
- Signage and wayfinding
- Scent, music, temperature of public areas
2. Rooms & Suites
11 points- Bed comfort and bedding quality
- Room size and layout
- View and natural light
- Climate control / AC effectiveness
- Bathroom design and fixtures
- Water pressure and temperature
- Toiletries quality and brand
- Housekeeping standard and turn-down
- Minibar and in-room amenities
- Storage and closet space
- Soundproofing / noise levels
3. Dining & Bars
9 points- Breakfast variety and quality
- Main restaurant experience
- Specialty / à la carte restaurant
- Bar atmosphere and cocktail program
- Room service speed and quality
- Wine list and sommelier knowledge
- Dietary and allergen accommodation
- Service timing and pacing
- Ambiance and table settings
4. Pools & Beach
8 points- Main pool size and temperature
- Lounger availability and comfort
- Towel service
- Poolside food and drink service
- Beach access and condition
- Water sports and activities
- Kids pool / splash area
- Cleanliness and maintenance
5. Spa & Wellness
8 points- Spa design and atmosphere
- Treatment menu and quality
- Therapist skill and professionalism
- Sauna / steam / thermal facilities
- Fitness center equipment and space
- Relaxation areas
- Booking process and availability
- Retail products
6. Service & Staff
7 points- Greeting and recognition
- Concierge knowledge and proactivity
- Response time to requests
- Language capability
- Problem resolution
- Staff grooming and uniform
- Overall warmth and hospitality
7. Kids & Families
7 points- Kids club age range and activities
- Kids club staffing and safety
- Family pool / play areas
- Babysitting availability
- Children's menu options
- Stroller / crib / high-chair availability
- Family-friendly room configurations
8. Accessibility
7 points- Step-free access to key areas
- Accessible room availability
- Elevator access and size
- Bathroom grab bars and roll-in shower
- Visual / hearing assistance options
- Staff assistance and training
- Pathways and ramps
9. Grounds & Design
7 points- Landscape and gardens
- Architecture and sense of place
- Public spaces and lounges
- Lighting and evening ambiance
- Art and local character
- Cleanliness of grounds
- Sustainability and green practices
10. Technology & Connectivity
6 points- Wi-Fi speed and reliability
- In-room entertainment / smart TV
- Mobile check-in / key options
- Streaming and casting support
- Business center facilities
- Device charging and outlets
11. Activities & Excursions
6 points- On-site activities and schedule
- Excursions and local partnerships
- Cultural / nature experiences
- Water sports instruction
- Evening entertainment
- Custom / private experiences
12. Weddings & Chapel
12 points- On-site chapel / ceremony venue
- Catholic / sacramental wedding option
- Protestant / interfaith Christian ceremony
- Jewish wedding ceremony support
- Hindu / South Asian ceremony setup
- Muslim / nikah ceremony support
- Symbolic / non-denominational officiant
- Beach / garden ceremony alternatives
- Wedding coordinator and planning service
- Legal vs. symbolic paperwork handling
- Reception venue and capacity
- Vendor and decoration policies
13. Sustainability & Eco
6 points- Energy efficiency and solar use
- Water conservation and reuse
- Waste reduction and recycling
- Local sourcing and community support
- Certifications (e.g. Green Key, LEED)
- Single-use plastic policy
Turn this checklist into a report
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