Terms of Service

By creating an account, accessing, or using Resort Inspection Audit in any way, you agree to these Terms of Service in full. If you do not agree with any part of them, do not use the service — there is no middle ground.

We may change these terms at any time. Changes take effect the moment they are posted. If you keep using the service after a change, you accept the new terms automatically.

The service is for travel agents and travel agencies performing onsite resort inspections. You must provide accurate information when signing up, keep your sign-in credentials confidential, and use only one account per person.

You are responsible for everything that happens through your account. Do not share your password, do not let others use your account, and do not create accounts for automated or fraudulent purposes. Accounts created with false information may be terminated without notice.

The Resort Inspection Audit tool, its 101-point inspection checklist, the free walkthrough checklist, the design, text, graphics, code, structure, and all related content and materials are the exclusive property of the service owner. All rights are reserved worldwide.

You may not copy, reproduce, republish, scrape, download, transmit, sell, license, sublicense, reverse engineer, decompile, or create derivative works from any part of the service — including the checklist content — for any purpose, commercial or otherwise, without our prior written permission.

You may not use automated tools, bots, crawlers, or scripts to access the service, and you may not attempt to probe, scan, or test the vulnerability of the service or its systems without explicit written authorization.

We take the protection of our work seriously. Unauthorized copying, redistribution, or misuse of the service or its content may result in immediate termination of your account, civil liability, and criminal prosecution to the maximum extent permitted by law.

You keep ownership of the inspection notes and photo counts you create and save through the service. You grant us a limited license to store, process, and back up that content solely to operate the service for you.

You are responsible for the accuracy and legality of the content you enter. Do not upload content you have no right to use. Photos are not stored on our servers — only photo counts are retained with your inspection.

Photos are for documenting the resort property only. Do not capture or attach pictures of yourself, other guests, staff, or anyone else — and never content that is explicit, pornographic, violent, hateful, or otherwise offensive or inappropriate. Only photos of the property itself (rooms, grounds, amenities, and similar) belong in an inspection. Accounts that attach prohibited material may be terminated immediately without refund, and illegal content may be reported to the appropriate authorities.

Keep the service resort-focused: notes, photo titles, captions, and inspection content must relate to the property being inspected. We may remove content and suspend or terminate accounts that use the service to store or share anything unrelated to resort inspections.

The service is designed for inspections you and your agency conduct for yourselves. Nothing in the service grants you the right to resell or redistribute the tool or its outputs as your own product.

By using the service you agree that we may collect, use, and share your account details, inspection results, notes, and derived insights with our business partners. If your account belongs to an agency, that data is also shared with your agency. This sharing applies for as long as the data exists.

Legal basis for sharing: where privacy laws apply to you (including the CCPA/CPRA and similar state or national laws), our lawful bases for this processing and sharing are your consent, given by accepting these terms and our Privacy Policy at sign-up, and our legitimate interest in operating, improving, and commercially supporting the service. You may withdraw consent at any time by closing your account; withdrawal does not affect sharing that already happened.

Partners receive data only under written agreements that require them to protect it, use it only for the purposes we specify, and comply with applicable privacy laws. We do not sell your personal data for money. Where a law gives you rights of access, correction, deletion, or portability, you may exercise them by contacting us, and we will honor them as that law requires.

Full details of what we collect, why, who receives it, and your rights are in our Privacy Policy, which forms part of these terms.

We protect the data you entrust to us with encryption in transit, access controls, rate limiting, and bot protection. Payment card numbers are handled entirely by our payment provider and never touch our servers.

We collect only what the service needs to operate: your account details, your inspection results and notes, and technical data needed for security. Photos are never stored on our servers — only the count of photos taken with each inspection.

Access to your data is limited to those who need it to run the service: you, your agency if your account belongs to one, business partners under written agreements, and the service providers we rely on to operate, host, and secure the service.

If a security incident affects your data, we will notify affected users as required by applicable law and take steps to contain and remedy it.

You can request a copy of your data, or ask us to delete it, by contacting us through the agency pricing page or the account you hold with us. Closing your account also withdraws your consent to sharing, as described above.

Paid features require an active subscription or one-time purchase. Prices are shown before you pay and are billed through our payment provider. Subscription fees are charged at the start of each billing period and renew automatically until cancelled.

If you cancel, you lose access to paid features immediately, and you will not receive a refund for the current billing period — in whole or in part. Your saved inspections are always kept. Plan switches take effect at your next renewal date.

We may refuse service, reverse transactions, or terminate accounts involved in payment fraud, chargeback abuse, or unauthorized reselling of access.

We may suspend or terminate your account and access to the service at any time, immediately and without notice, if we believe in good faith that you have violated these terms, misused the service, attempted to copy or extract its content, tampered with the service, or acted in a way that exposes us or others to legal, financial, or security risk.

If your account is terminated for a violation, no refund is owed for any fees paid. Provisions on ownership, no-copying, disclaimers, and liability survive termination.

The service is provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of accuracy, availability, fitness for a particular purpose, or non-infringement. We do not guarantee the service will be uninterrupted or error-free, and we may modify or discontinue features at any time.

To the maximum extent permitted by law, the service owner, its operator, and its contributors are not liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, business, or goodwill, arising from your use of — or inability to use — the service.

Nothing in these terms limits liability that cannot be limited by law.

If any part of these terms is found unenforceable, the rest remain in force. Our failure to enforce any right here does not waive it. These terms are governed by the laws applicable at the operator's principal place of business.

Questions about these terms can be sent to the service owner through the agency pricing page or the account you hold with us.