Everything agents ask us
Frequently Asked Questions
How inspections run, how accounts work, what things cost and how partner sharing happens. Still unsure? See how it works.
What is a resort inspection audit?
A structured, 101-point review of a resort property that you complete onsite. It covers arrival and check-in, rooms, food and drink, pools and grounds, service, spa, weddings and groups, accessibility and more — with room for notes and photos — so nothing gets forgotten between your site visit and your recommendation.
Do I need an account to use it?
Yes. Every agent signs up with an email and password (with a quick confirmation email), or continues with Google. Your account is what keeps your inspections saved, autosaved and exportable.
Can I run the inspection on my phone?
That's the whole idea. The audit tool runs in your phone's browser — nothing to download. Walk the property with your phone, tick off what you see, snap titled photos and jot notes in one place. No more lugging around printouts or notebooks.
Is my work saved as I go?
Yes. Your inspection autosaves as you type, and you'll see a confirmation with the time of your last save. Close the page, lose signal or get pulled into a long site tour — your progress is waiting when you come back.
What photos can I upload?
Photos of the property only — lobby, rooms, pools, restaurants and grounds. Please don't upload pictures of other people or yourself, and keep everything resort-focused. Each photo gets a title so it's easy to find later.
What do I get when I submit an inspection?
A polished PDF report you can keep for your records or a client file, plus your submission stored in your account. You can export your inspections to a spreadsheet whenever you need them.
How does the free inspection work?
Your first inspection is free. The free inspection is for agency (company) email addresses — it keeps throwaway accounts from claiming free inspections over and over, so we can keep the tool affordable for working agents. Using Gmail, Hotmail or another personal email? You're welcome to sign up — just grab the $0.99 extra inspection or a plan to save.
What does it cost after that?
Extra Inspection credits are $0.99 each. Branded PDF Reports is $4.99/month or $49/year. Unlimited Saved Audits is $5.99/month or $59/year. Pro Membership is $9.99/month, $29.97/quarter or $99/year and includes everything. All pricing is in USD.
What happens if I cancel my plan?
You keep your data. Cancelling ends your paid perks right away, but every inspection you've saved stays in your account — you can always view and export it. Cancelling also stops any renewal, so you're never billed for a plan you don't want.
Can my whole agency use it as a team?
Yes. Agencies sign up as a team with a real agency name. The owner invites teammates (or agents with your company's email domain join automatically), and the owner can see every team member's inspections. Pricing is a custom yearly quote — request it on our agencies page and we'll send an invoice.
How does partner sharing work?
Business partners can receive inspection data through our Partner API. We issue each partner a private access key, managed by the Resort Review admin, and the partner can pull inspections, inspection details and agent accounts — or view them in a partner portal. Photos are never included, only photo counts. Agent data is only shared with partners under our Terms of Service and Privacy Policy.
Do you sell my data?
No. Inspection content belongs to the agents who create it. Partner sharing is limited to the data described in our Terms of Service, partners are held to written agreements, and we never sell your data.
Ready to run your first inspection?
Sign up, walk the property and submit a complete professional report — all from your phone.
Start your inspection